Delete your LifeLink AI account
You can request permanent deletion of your LifeLink AI account and all of its associated data using this page — no app required. You can also delete some or all of your data while keeping your account. Both options are below.
How to request deletion of your LifeLink AI account
There are two ways. Use the app if you can still sign in, or use this page if you have lost access.
From the app
Open LifeLink AI → Profile → Settings → Delete my account, enter your password and confirm. Your account is closed straight away and the app signs you out on every device.
On this page
If you cannot sign in, fill in the account deletion form below with the email address on your account and your password. This works even if you have uninstalled the app or changed your phone number.
No password? Contact us
Email privacy@lifelink.ai from the address on your account. We verify ownership manually, then close the account within 30 days.
Deletion is permanent and cannot be undone. Once your data is erased you cannot recover your appointments, messages, medical documents or counselling history, and you will need to register a new account from scratch if you return to LifeLink AI.
What happens to your request
- Immediately — if you supply the correct password, your account is closed and your data is erased on the spot. You receive a reference number as confirmation.
- Within 2 business days — if we cannot verify ownership automatically, our Data Protection Officer reviews the request and contacts you to confirm your identity.
- Within 30 days — the erasure is completed and confirmed in writing, as required by the Zimbabwe Data Protection Act, POPIA and the Malabo Convention.
- Every session ends — all refresh tokens are revoked, so the app is signed out on every device immediately.
- Your email is released — the address is removed from the account so it can be used to register again in future.
What we delete, and what we must keep
Deleting your account erases every category below that is marked Deleted. Categories marked Retained cannot be removed on request because a law or healthcare regulation requires us to hold them — but your name, email address and phone number are stripped from them, so they can no longer be linked back to you.
| Your data | What it covers | Outcome |
|---|---|---|
| Profile & account details | Full name, email address, phone number, profile photo, bio and spoken languages. | Deleted |
| Appointments & booking history |
Upcoming and past bookings, visit notes and appointment preferences. Completed consultations are retained for 7 years as statutory medical records, but your own notes are erased immediately. |
Deleted |
| Messages with providers | Every in-app chat conversation, attachment and shared file. | Deleted |
| Medical records & documents | Uploaded prescriptions, laboratory results, referral letters and medical-tourism documents — the rows and the files themselves. | Deleted |
| Counselling assessments & sessions | Substance-use assessments, counselling session notes, care plans and rehabilitation referrals. | Deleted |
| Reviews you have written | Ratings and written feedback you submitted for a provider. | Deleted |
| Notifications | Appointment reminders, service updates and in-app alerts. | Deleted |
| Emergency SOS logs | Emergency activations, responder location pings and incident reports. |
Retained
Kept for 2 years for safety review and incident investigation. |
| Payment & transaction records | Invoices, receipts, consultation fees and refund history. |
Retained
Kept for 5 years for statutory financial audit purposes. |
Additional retention periods
Where we are obliged to keep a record, we keep it in de-identified form — the row survives, your identity does not — and we delete it automatically when the period below expires.
- Completed consultations — 7 years. Statutory medical-record retention. Your appointment notes are erased immediately; only the fact that a consultation took place is retained.
- Payment and transaction records — 5 years. Statutory financial audit requirement.
- Emergency SOS logs — 2 years. Safety review and incident investigation.
- Security and access audit trail — retained for the life of the platform. The link to your identity is removed at deletion, so the entries show actions with no owner.
- Everything else — deleted immediately and irreversibly.
Your counselling records receive additional protection. They are erased on request, but platform administrators can never read session content, and counselling data is never shared with employers, insurers or law enforcement without your written consent.
Delete my LifeLink AI account and all its data
Enter the email address registered to your LifeLink AI account and your password. Your account is closed immediately and you will be signed out of the app on every device.
Delete my data but keep my account
You stay signed in and keep full access to LifeLink AI — we only erase the categories you tick. Use this if you would rather not lose your login, or you only want certain records gone.
Track a request
Enter the reference number we gave you, together with the email address on the account, to see where your request has got to.
Your other data rights
Deleting your account is only one of your rights under the Zimbabwe Data Protection Act, POPIA and the Malabo Convention. You can also ask us to:
- Access — send you a copy of everything we hold about you.
- Correct — fix inaccurate or incomplete information.
- Restrict — limit how we use your data while a dispute is resolved.
- Port — export your data in a machine-readable format.
- Object — stop us processing your data for a particular purpose.
Email privacy@lifelink.ai and we will respond within 30 days. There is no charge for the first request.
Contact us
Data Protection Officer
LifeLink AI (Pvt) Ltd
Harare, Zimbabwe
Email: privacy@lifelink.ai
Phone: +263 77 000 0000
See also our Privacy Policy (Section 8 — Your Rights, Section 9 — Data Retention) and our Terms of Service.